No Show” and Cancellation Policy
Our goal is to provide quality skincare in a timely manner. To successfully do this Mederm Esthetics has to implement an appointment/cancellation policy. The policy enables us to better utilize available appointment times for more patients in need of skincare treatments.
Please call our office promptly if you will be unable to attend an appointment. Mederm Esthetics requires at least 24 hours notice for appointment cancellations. Our receptionists will begin taking calls @ 10:00am, if no answer a voicemail message must be left.
Appointments are in high demand, and your early cancellation allows another person the possibility to have access to their skincare needs. Late cancellations (less than 24 hours) will be considered as a “No Show”.
“No Show” / Late Cancellation Policy for Regular Appointments
A “No Show”/ Late cancellation is someone who misses an appointment without canceling 24 hours in advance or someone who fails to present at the scheduled appointment time. These will be recorded in the patient’s chart as a “No Show”. The first time there is a “No Show”, the patient will be told about this policy. The second occurrence of someone failing to present at the scheduled time or cancel in a timely manner will result in a $30 charge for regular appointments.
“No Show” Policy for Longer Appointments
Patients who scheduled longer appointments (over 15 minutes) and fail to cancel within the 24 hour period or fail to come to the scheduled time will be charged $50 even without a previous similar violation. Longer appointments are typically for Laser Hair Removal, Facials, And Peels. No Show & Cancellation Policy.